Refund policy
Thank you for supporting our small business! We take great pride in crafting each item by hand and ensuring that our products meet your expectations. However, we understand that sometimes things don’t work out, so we've created this policy to guide you through returns, exchanges, and cancellations.
Order Cancellations:
We know that decisions can change, and we want to make it easy for you to adjust your order. You may cancel your order within 24 hours of purchase for a full refund, provided the order has not already been processed or shipped. Once an order has been processed or shipped, it is no longer eligible for cancellation.
To cancel your order, please reach out to us at [email address] as soon as possible with your order number. We will do our best to accommodate your request.
Returns:
We take great care in crafting each item, and we want you to be completely satisfied with your purchase. However, due to the nature of our products (which include handmade jewelry, body oils, soaps, and metaphysical supplies), all sales are final. This is to ensure the safety and quality of the products.
If, however, you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either by providing a replacement or issuing a store credit. To help us expedite the process, please provide photos of the damaged or defective item(s) along with your order number.
Exchanges:
Because most of our items are handcrafted and made to order, we do not offer exchanges. However, if there’s a sizing issue with a piece of jewelry, please contact us within 7 days, and we will do our best to accommodate you by making adjustments or offering a store credit, depending on the situation.
Non-returnable Items:
For your safety and hygiene, we cannot accept returns or exchanges on the following items:
- Body oils, soaps, or skincare products
- Opened or used metaphysical supplies (such as herbs, sage, or crystals)
Damaged or Incorrect Items:
If you receive an item that is damaged or not as described, please contact us immediately at [email address] or [phone number]. We will happily replace the item or offer you a full refund once we’ve verified the issue.
Shipping and Handling Costs:
Shipping costs are non-refundable, and you will be responsible for return shipping charges, unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Custom Orders:
Custom or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective. If you have any concerns about your custom order, please contact us before finalizing the purchase.
Contact Us:
If you have any questions about our Return and Cancellation Policy or need assistance with your order, please feel free to reach out to us at:
- Email: Distribution@modernhippiesatl.com
Thank you again for supporting our small business. We value your trust and appreciate your understanding of our policies.