Shipping policy

Shipping Policy

Thank you for supporting our handmade business! We take pride in carefully crafting each item, and we want to ensure your order reaches you in the best possible condition and in a timely manner. Below is our shipping policy to help guide you through the process.

Processing Time:

All orders are processed in the order they are received. Since many of our products are handmade and often made to order, please allow 3-7 business days for order processing before shipment. Custom or personalized orders may take a little longer, and we will notify you if there are any delays.

Please note: Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Rates:

We currently offer Standard Shipping for all U.S. orders, and international shipping options are available as well. Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Here’s a breakdown of our shipping methods:

  • Standard Shipping (5-7 business days):
    This is our standard shipping option for all domestic orders within the United States. Delivery is estimated to take 5-7 business days depending on your location.

  • International Shipping:
    Available to select countries. Rates are calculated at checkout.
    International orders may take 10-21 business days for delivery, depending on the destination. Please note that customs fees, taxes, and duties may apply to international orders and are the responsibility of the customer.

Please note: Shipping times are estimates and can vary due to factors such as weather, holidays, or carrier delays. We do our best to ship your order as quickly as possible, but we cannot guarantee exact delivery dates.

Shipping Confirmation:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress through the carrier's website.

Shipping Address:

Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you notice an issue with your address after placing your order, please contact us as soon as possible at [email address] or [phone number] and we will do our best to assist you.

Packaging:

We take great care in packaging your order to ensure it arrives safely. Our packaging is eco-friendly, and we use protective materials to keep your items secure during transit. If you would like special gift packaging or other accommodations, please let us know when placing your order, and we'll be happy to help.

International Shipping:

We are happy to offer international shipping to select countries! Shipping fees for international orders are calculated at checkout, and delivery times vary depending on the destination. Please note that any customs fees, taxes, or import duties are the responsibility of the customer. We recommend checking with your local customs office for further details before placing your order.

Lost or Stolen Packages:

Once your order has shipped, it is the responsibility of the carrier to deliver it to you. We are not liable for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim. We recommend selecting a shipping option with tracking and insurance for added peace of mind.

Returns Due to Shipping Issues:

If you receive a damaged or incorrect item due to shipping, please contact us within 7 days of receiving your package. We will work with you to resolve the issue, either by sending a replacement item or offering a store credit, depending on the circumstances.

Additional Notes:

  • We are not responsible for delays caused by natural disasters, postal strikes, or other unexpected events.

  • If an order is returned to us due to an undeliverable address, we will contact you to arrange a reshipment. Additional shipping charges may apply.

Contact Us:

If you have any questions or need assistance with shipping or your order, please feel free to reach out to us at:

  • Email: Distribution@modernhippiesatl.com

We appreciate your patience and understanding as we carefully prepare and ship your order. Thank you again for supporting our small business!